No communication
alvaro2022
This application is very nice and it has a lot of very nice features, until…….you have a problem. This feedback system is ridiculous and totally ineffective. No communication at all. Basically you have to figure it out since all they do is thank you and hope the problem is resolved. I have been trying to link my iPhone with my iPad, I know the solution is right there but no one can guide me in the right direction, and I can’t figure it out. I am also having issues with one video and the music and all they do is ask for screen shots. Then I also wrote them on WhatsApp, and I am still waiting for a reply..I was finally informed you cannot link iphone and iPad together. Which is fine with me but they should let us know that from the beginning.
Hello！Glad you like VivaCut. In order to better help you solve the problem, please contact us through the VivaCut App (click Settings - Feedback), upload screenshots or screen recordings related to the problem. After receiving your feedback, we will help you as soon as possible!-VivaCut team (video editor free)
Freezing
BtsAlana210
Everytime i try to edit it freeze a lot of time still glitch. Why cant you even fix them? It happens all the time it wont even stop. I cant do much of my edits now... its kinda annoying -.- im trying to stop my freezing and crashing, but it wont even stop, it just keeps on going and going, im really stressed, i cant even do anything about it :/ but i really love this app, its mostly what i use for my editing, i use other apps but this is my fav app that i like using to edit mostly i tried to delete it back and fourth it doesnt help the lag and freeze. Im scrolling down the comments and a bunch of complain like mine. I know im being rude but i really love this app though! Its not trash or anything just a problem with my freeze and a little bit of lag. When i got this app it had no freeze no lag. But then it started doing it when i had it for a while. I dont know whats going on but this app is amazing! I love editing on this app and the app i usually use. I just got it today i think. This freezing continues. Its an issue for me. Cant even handle it. Hope you read this. I can say that you dont respond to many comments so i dont know if your gonna see this.
Hello, this situation is usually caused by the lack of memory on the phone. It is recommended that you keep your memory clean to avoid running too many applications in the background. And please feel free to contact us via the VivaCut App (click Setup - Feedback). We will help you check the cause of the problem as soon as possible.
Crashing - please fix
03Nevaeh03
First I just want to say this probably the best editing app I’ve used. The transitions and effects are amazing. But, every time I try to edit, I’ve noticed the lag gets worse and worse and then it crashes. Now it’s to a point where as soon as I open the app or a project I’m working on, it crashes. Keep in mind, I’ve deleted and reinstalled, restarted my iPad, have all the newest updates and I have multiple gigs of free storage. I don’t know why this is happening but please fix this! I’ve genuinely considered buying pro - and I’m super stingy with money and memberships - but I won’t pay for a crashing appAnd one suggestion! Please let us play our videos if they exceed the 5 minute mark. Sometimes I add videos just to find clips but then I have to go to my photos and hear what’s being said to figure out if I want to trim it out of the edit or not, all because I can’t play it in the app. Maybe keep it so you have to have pro to save your video if it’s over 5 minutes, but at least let us preview it before then. Ty!
Hello, thank you for loving VIVACUT. After purchasing Pro, you can export the video without limitation, and you can purchase it on demand. In addition, in order to better help you solve the problem, please contact us through the VivaCut App (click Settings-Feedback) and upload a draft video.
Has potential but major drawback.
Anyonerelate
This app is amazing. I decided to get the free trial pretty much almost directly after downloading it and playing around with it a little and when I gave the Pro features a go with the videos I was making, I greatly enjoyed the ease of use, aesthetic, etc. Initially, I had considered purchasing the app for the yearly membership.While I still would like to do that, I don’t think I will until the app stops CRASHING. This app constantly crashes or glitches and it really hinders an editor from getting what they need to get done in a short period of time. Something that should only have taken me a couple hours at most has now kept me up late at night and I’m extremely frustrated that the application constantly keeps crashing and glitching no matter what I try.Once this issue is fixed I may consider purchasing but for now I will be cancelling my free trial as soon as I actually am able to make the video I originally intended to make. Hopefully next time I try this app it won’t take me several hours out of my day to get it to work around the crashing/glitching issue.
